Cancellation Policy

Cancellation and refund eligibility may depend on the selected package, booking date and the amount of notice provided.

The cancellation conditions applicable to a specific booking should be confirmed with Emirates Heritage before payment or final booking confirmation.

Requests to change a booking date, activity, vehicle or number of participants are subject to availability and may affect the final price.

Please contact the team as early as possible if you need to make a change.

Late arrival may reduce the available activity time or affect participation where the experience operates according to a scheduled departure.

Any refund or rescheduling for a missed booking should be handled according to the terms confirmed for that reservation.

A tour or activity may occasionally need to be changed, postponed or cancelled because of weather, safety concerns or operational circumstances.

Where Emirates Heritage cancels a confirmed experience, the available rescheduling or refund options should be communicated to the customer.

Cancellation or booking-change requests should be sent using the same contact details used for the reservation, preferably through WhatsApp so the booking can be identified quickly.

Please provide the booking name, selected experience and scheduled date when contacting the team.