Privacy Policy

When you contact Emirates Heritage, request tour information or make a booking, we may receive personal information such as your name, phone number, email address, booking details and other information you voluntarily provide.

When you communicate with us through WhatsApp or another third-party service, that service may process information according to its own privacy terms.

Information provided to us may be used to respond to enquiries, confirm availability, manage bookings, provide customer support and communicate important information related to your selected experience.

We may also use information where necessary to maintain business records, prevent misuse or comply with applicable legal obligations.

Payment card transactions may be processed through third-party payment terminals or payment service providers. Emirates Heritage should not request customers to send full payment card details through WhatsApp, email or other unsecured communication channels.

Third-party payment providers may process payment information according to their own privacy and security policies.

Information may be shared with service providers or operational partners where reasonably necessary to arrange or deliver a booked experience.

We do not intend to sell customer personal information to advertisers.

Personal information may be retained for as long as reasonably necessary for booking administration, customer support, business records or applicable legal requirements.

If you have a question about information you have provided to Emirates Heritage, please contact us using the contact details displayed on this website.